KEKO TV FAQ

Device setup and simultaneous viewing are different features. Your account details describe the connections assigned to your subscription. For help managing devices, send your order number to KEKO TV support.

After your order is processed, use the account details and setup instructions provided for your device. Your order number helps our team assist with activation or login questions.

A VPN is a network tool rather than an account requirement. If you experience connection problems, restart your app and router and share the error message with support.

Restart the app, device and router. Test the connection on the streaming device, pause other downloads and try Ethernet where available. If the issue continues, tell support which content is affected and when it happens.

Playback interruptions can involve the network, device or app. Restart playback and note the affected channel, time and error message so support can help troubleshoot.

Choose from one, three, six or twelve months on the pricing page. A monthly plan offers a shorter subscription period, while longer durations group several months into one purchase.

Your activation information contains the subscription dates. Keep it with your order confirmation for reference when managing or renewing your plan.

Select the renewal option in the subscription order form and provide the existing account details requested there. Choose the new duration and keep your order number for follow-up.

Open your IPTV player on the Android device and use the login or playlist details supplied for your account. Follow the setup instructions for your app. For assistance, include your device model and app name.

Use the account details in your IPTV player and follow its setup instructions. Login fields differ between apps; include the app name and iPhone or iPad model when requesting help.

Kodi setup depends on the player add-on and the account format you use. Enter the supplied playlist or login details in the appropriate add-on settings, then reload the player.

MAG devices use portal settings for account setup. Follow the portal instructions supplied for your subscription and include your MAG model when contacting support.

Smart TV setup takes place inside the IPTV player installed on the television. Enter your account details using the app’s login or playlist screen. Send the TV model and app name if you need setup assistance.

Check the account details for spaces or typing errors, restart the app and verify the subscription expiry date. Send support the error message and device model, without sharing your password in a public message.

Check that the supplied URL was copied exactly and that your app supports its format. Contact support with the error message. Do not post a playlist URL publicly because it may include account credentials.

Include the device model, app version, order number, error message and troubleshooting steps already tried. Avoid factory resets or firmware changes unless the device manufacturer recommends them.